Pharmacy support
Our services are designed to help independent pharmacies thrive.
We provide end‑to‑end support across marketing, operations, professional services, technology and business performance. From strengthening your community presence through national and local marketing, to improving profitability with smarter pricing, supplier partnerships and strategic product ranging, we deliver practical solutions that make running your pharmacy easier.
Professional services
Our range of programs help pharmacies combine professional expertise with personalised advice. Make every service count with our Professional Services Health Check that assesses and optimises your services to ensure clinical effectiveness and commercial sustainability.
Merchandise
We deliver strategic ranging, merchandising services, retail pricing guide and a dedicated ticketing platform to help your pharmacy optimise shelf space, drive conversion and maximise profitability.
Marketing
We provide a comprehensive, multi-channel marketing ecosystem – including national campaigns, digital and in-store media, catalogues, loyalty programs and local area marketing to drive customer engagement and increase foot traffic for member pharmacies.
Operational support
We deliver comprehensive operational support to help your pharmacy thrive. Streamline accreditation and stay audit-ready with our QCPP support packages and stay connected through our centralised IPA Connect platform with live updates, resources and training. Territory Managers and Professional Services Pharmacists guide and support your pharmacy to maximise performance and patient care.
Training
We provide training services to ensure your pharmacy is equipped with the confidence, tools and support needed to care for your community. Our Full Scope of Practice Support Program guides you as you undertake required studies to drive expanded services in your pharmacy. Our online training platform, IPA Academy makes learning accessible anytime, anywhere.
Technology
Work smarter through automation, real-time insights and customer feedback tools. Buy IT Right streamlines inventory management with automated stock control and Reportal provides consolidated, real-time sales reporting, helping you make faster, smarter decisions.
